DeveloperTown


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About

DeveloperTown is a consulting firm specializing in launching new software products for large and small companies alike. By leveraging their experience with startups, DeveloperTown designs, develops, and delivers software to help innovative leaders solve business problems. As an Inc 5000 fastest-growing company, their focus is cloud-based software-as-a-service and mobile solutions. ...

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Christine Brackenhoff
812-339-1195 X 201

Current News

  • 11/15/201711/15/2017

CrewLife: How DeveloperTown-Created App Boosted Empathy and Empowered Flight Crews at Republic Airways

Republic Airways wanted to transform its company culture. As part of this effort, the airline tapped custom software consultancy DeveloperTown to come up with a way to improve its flight crews’ lives.

DeveloperTown aimed to transform the way information flowed to flight crews. With the blessing of the airline, they devoted more than 250 hours to interviewing and shadowing crews and the employees who served them, finding exactly what tools would bring about a sea change.

They...

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News

11/15/2017, CrewLife: How DeveloperTown-Created App Boosted Empathy and Empowered Flight Crews at Republic Airways
11/15/201711/15/2017, CrewLife: How DeveloperTown-Created App Boosted Empathy and Empowered Flight Crews at Republic Airways
Announcement
11/15/2017
Announcement
11/15/2017
To help transform its information flow and company culture, Republic Airlines tapped custom software consultancy DeveloperTown. To plan a sea change, DeveloperTown devoted 250+ hours to interviewing and shadowing employees. As a result, they built the app CrewLife, which has been adopted by over 90% of Republic’s crew members. MORE» More»
Republic Airways wanted to transform its company culture. As part of this effort, the airline tapped custom software consultancy DeveloperTown to come up with a way to improve its flight crews’ lives.

DeveloperTown aimed to transform the way information flowed to flight crews. With the blessing of the airline, they devoted more than 250 hours to interviewing and shadowing crews and the employees who served them, finding exactly what tools would bring about a sea change.

They succeeded, building the app CrewLife, which swiftly reached a voluntary adoption rate of more than 90% among Republic’s 4,000 far-flung crew members.

The problems the airline and DeveloperTown faced were manifold: Republic crews needed information about work assignments, accommodations, and other key elements in their day-to-day lives. To get that information under the old system, they had to call into a center, one that struggled to keep up with call volume during critical times or severe weather. The call center employees did what they could, but flight crews often faced hours on hold, or a lengthy walk to a distant company computer terminal. Everyone was frustrated.

“Their biggest challenge was that the majority of their workforce is continuously remote. That can present challenges from a cultural perspective. Is there empathy when people interact?” notes Juliann DeSutter of DeveloperTown. “To complicate things, their data was locked up in such a way that remote employees couldn’t do self-service or had to get to company terminal, which was sometimes a mile from their gate at certain airports.”

Morale was low, and employees were friendly but wary as the DeveloperTown team approached them for input. “The first time we went out with pilots at the training center, we heard variations on the theme of ‘We’ve heard it all before, no offense,’” DeSutter says. “Everyone was kind but expressed their skepticism.”

To get concrete insight into the daily operations of prospective users, an eight-person team first conducted informal interviews with employees. They then shadowed Republic employees for a half or whole day. “That’s where the magic came from,” recalls DeveloperTown CEO Mike Kelly. “They’d show us something, and you’d see something no one had mentioned. Some unusual exception to the rule would arise and they’d say, ‘Oh, yeah, this kind of question comes up once a month.’ Those little things add up and can get really frustrating and time consuming. We knew we needed to address them.”

The notes from these encounters were distilled into more than a hundred problem statements and used to establish the priorities for a first couple of releases. After that the employees could give feedback. “The pilots and flight attendants got a group together that did the prioritization and flagged issues,” notes DeSutter. “As we worked with them, they got more enthusiastic and more opinionated.” They found themselves not only building a software product, but boosting morale, as people who had once felt disempowered and isolated were given tools to change their work life significantly.

“This is where the intersection of design and marketing pays off, and we see marketing techniques and practice as essential to our work at every stage,” remarks Nick Wangler, DeveloperTown’s Director of Marketing Services. “The solution is already there. The potential customer is already solving the problem in some unattractive or inefficient way. We work to marry qualitative feedback with quantitative insight to create something that works in users’ worlds, in their context.”

“We take a more holistic approach to building software. We look at the entire organization to understand the impact of introducing a new system,” DeSutter muses. “We understand the things that are bothering people that aren’t tied to software. We understand that the context software is used in is as important as what it does. Situation and solution have to align, or the app just won’t be used.”

 

About DeveloperTown

DeveloperTown is a consulting firm specializing in launching new software products for large and small companies alike. By leveraging their experience with startups, DeveloperTown designs, develops, and delivers software to help innovative leaders solve business problems. As an Inc 5000 fastest-growing company, their focus is cloud-based software-as-a-service and mobile solutions. DeveloperTown offers a full suite of award-winning design products, including branding, marketing strategy, user experience and visual design, online marketing, and social media.

Announcement
11/15/2017

10/19/2017, Software Innovation for Small-Town America: How an Illinois Startup is Changing the Way Water Utilities Work
10/19/201710/19/2017, Software Innovation for Small-Town America: How an Illinois Startup is Changing the Way Water Utilities Work
Announcement
10/19/2017
Announcement
10/19/2017
In thousands of small towns across the US, dedicated operators act as water stewards, keeping track of water quality--with pencil and paper. The process is usually slow and errors can crop up. Small facilities typically don’t have the budget or bandwidth to overhaul their systems. Waterly wants to help these operators innovate. MORE» More»
In thousands of small towns across the US, dedicated operators are acting as water stewards, keeping track of water quality--with pencil and paper. They use daily logs to generate key reports for the Illinois EPA, glimpses into what’s flowing into your tap. The process is usually slow. Errors can crop up. And small facilities typically don’t have the budget or bandwidth to overhaul their systems.

Chris Sosnowski, a veteran environmental engineer at Concentric Integration and Baxter & Woodman, worked with his colleagues and decided to change this by crafting Waterly. The first step in this mission to change the way small utilities operate: automate the reporting process. Waterly will be publicly launching this initial set of features this autumn (2017).

“Not a lot of software is written for water operators and managers. It’s not a space most people think of as innovating,” explains Sosnowski. “I spent the first years of my career automating process, and now I wanted to work on better supporting the people that work there. We’re taking something tedious for an operator and making it feel easy and even a little fun.” To do this, they teamed up with an Indianapolis-based software development consultancy, DeveloperTown.

A passionate advocate for integrating tech into public utility processes, Sosnowski had been innovating within the public utility and water sphere for most of his career. As part of Concentric Integration, he had been integrating and custom-building automation tools for water and wastewater utilities in Illinois.  Concentric used Palm Pilots back in 2001, and later custom tablet-based software. Sosnowski soon realized though that their approach wasn’t sustainable.

“At first, I just wanted to plan and pressure-test my idea, to see if we could get past maintaining all these distinct versions of this similar software,” Sosnowski recalls. “The team at DeveloperTown was intrigued with the idea and with the underlying challenges the prospective users faced. I’m a water guy, and I only wanted to partner with people who were interested in water, who were curious about the entire process, not just the end product.”

With his collaborators at DeveloperTown, the Waterly team went on plant tours, meeting more of the water stewards committed to their work. “Working with Chris, we saw where innovation could happen and from there we decided to build an application from the ground up,” says Nick Wangler of DeveloperTown. “We created something mobile-friendly with a better user experience, the ability to quickly generate reports, and keep information accurate and secure.” These reports, specific to each state’s regulations, are a lynchpin in reporting water quality and other related factors crucial to public health.

“We had a list of eight or nine features we thought would be great, but we needed to cut it down just three or so,” recalls Daryn Shapurji, DeveloperTown partner and senior designer. “We turned to the Illinois municipal beta users who had signed up to be part of the process and asked them to prioritize features and why they ranked them the way they did. We then turned to a bigger group who were already customers and got a lot of interest and data as they interacted with a dummy website and different combinations of features.”

The folks at Waterly thought it was best to approach some smaller communities they hadn’t ever worked with, so they (somewhat randomly) called and visited some previously unknown but now famous small towns in Central Illinois, Ashmore, Macon, and Stonington.

The robust feedback was used to create the start to the product and an interface that is simple, sleek, attractive, and takes less than 15 minutes of training to use. “We’re rolling out Waterly in Illinois and have some interest from the state already,” Sosnowski states. “The next steps are to see if we can help some other communities in Illinois, then expand into other states, until we have a national product.” Sosnowski hopes Waterly will help set a new standard in water system data collection, management, and analysis for the industry, transforming the human side of the field in a way few have tried to innovate.
Announcement
10/19/2017

08/10/2017, Startup-Style Feistiness: Large Companies Find Innovative Software Partner in Indianapolis’ DeveloperTown
08/10/201708/10/2017, Startup-Style Feistiness: Large Companies Find Innovative Software Partner in Indianapolis’ DeveloperTown
Announcement
08/10/2017
Announcement
08/10/2017
There’s a company in Indiana that’s created everything from a football prediction app and counterfeit appliance tracker for manufacturers, to a drone-powered, thermodynamic system that tells farmers exactly what seeds and fertilizers to use where. MORE» More»

There’s a company in Indiana that’s created everything from a football prediction app and counterfeit appliance tracker for manufacturers, to a drone-powered, thermodynamic system that tells farmers exactly what seeds and fertilizers to use where.

It sounds like some kind of startup incubator; it’s not. It’s DeveloperTown, the 50+ person company bringing startup energy and approaches to vital problems in enterprise-sized businesses. Tackling a broad range of industries, it injects the agility and leanness of startups, helping companies step outside of ingrained politics and methods to build products that unite the best of old and new.

“Innovative software projects are risky, and can sometimes result in failure. When people or projects fail, the ideal situation is to fail safely and as constructively as possible.” says DeveloperTown Managing Partner Michael Kelly. “That’s not always easy to do in a large organization. We try to reduce the risk, and help with the ongoing culture change required to sustain that kind of risk-taking.”

DeveloperTown is upfront with clients about that risk. That way, no decision makers have to put their own career on the line to make change. “If an idea is going to fail, let’s learn enough to kill it or keep it,” Kelly continues. “In this way, we create the freedom to find a truly new solution. Otherwise, innovation is only available to upstarts who have nothing to lose.”

This line of thinking isn’t new; it’s just fresh to the enterprise world. For their first three years in business, DeveloperTown focused their efforts on helping startups design, develop, and launch web and mobile products. “In the startup world, risk is assumed,” Kelly says, “but in the enterprise, it’s avoided.”

As they started taking on ever bigger clients, they realized that the same entrepreneurial leaders they worked with at startups were also inside large companies. “Entrepreneurs attract the press and startups get the glory when it comes to doing interesting and innovative work,” Nick Wangler, Director of Marketing Services says. “But what we’ve found is that some of the most entrepreneurial leaders in the world are quietly doing impactful and innovative work inside of large companies.”

This realization led DeveloperTown to lean heavily into the enterprise world, bringing with them years of experience founding and working with startups on technology projects. At the same time, they continued to collaborate with entrepreneurs at the start up stage, savoring the challenge and enhancing their enterprise work.

Going beyond just building a product, they nudge clients to solve a company-specific problem, with all its industry and human context, by asking uncomfortable questions. “As outsiders we aren’t as inclined to agree,” explains Kelly.  “We will ask the ‘new guy’ questions that will make you look at your assumptions. ‘Why don’t you want to sell directly to consumers? Because there’s a division of your company you’d be cutting out of the market? Oh, so this is just corporate politics. Are you going to have to do this in five years anyway?’ We can step back from the business and look objectively to help the company make better decisions.”

These decisions lead to a bridge between legacy systems, real-world hardware and human resources, and new technologies, something that demands more than coding skills or design tweaks. DeveloperTown built a best-in-class mobile platform to manage flight crew assignments and amenities for a regional airline, changing the employee experience completely. They created an attractive automated way to track water quality and state reporting for small-town utilities, a product set to standardize an often ad hoc pencil-and-paper process.

Working with DeveloperTown, companies get the benefit of seven years of technical expertise across dozens of sectors, from agriculture to gaming. DeveloperTown looks for its clients to bring the deep industry experience, and they bring the deep experience in what’s possible through technology.

“We work across all different industries, many of them heavily regulated and highly complex,” says Kelly. “When one of our designers comes to a problem, they can look at it from a multi-faceted perspective, applying solutions from one industry to another. This fresh set of eyes results in very different solutions, ones that often help clients take a big step forward.”

 

About DeveloperTown

DeveloperTown is a consulting firm specializing in launching new software products for large and small companies alike. By leveraging their experience with startups, DeveloperTown designs, develops, and delivers software to help innovative leaders solve business problems. As an Inc 5000 fastest-growing company, their focus is cloud-based software-as-a-service and mobile solutions. DeveloperTown offers a full suite of award-winning design products, including branding, marketing strategy, user experience and visual design, online marketing, and social media.

Announcement
08/10/2017